Acquiring genuine customers and ensuring an optimal customer experience
Defending against first and third party fraud without compromising the customer experience is an ongoing challenge. Whilst the online channel represents a great opportunity to efficiently open new accounts, it also creates rich opportunities for fraud. The anonymity of the Internet makes it difficult to know with certainty who is actually conducting each transaction, and relying on application and identity data alone isn’t enough
Experian can help you:
- Instantly approve more genuine customers
- Increase certainty regarding documentation submitted
- Reduce referrals
- Identify and prevent more fraud
- Reduce bad debt provisions
- Increase investigator productivity
Protecting customers and enhancing customer satisfaction
Protecting commercial and consumer accounts from takeover threats is a growing challenge for organisations, at a time when technology is fueling the evolution of the cyber landscape. The increase in data breaches around the world has led to large amounts of personal data being readily available, driving the growing trend in identity theft. Account takeover provides a bigger payoff for fraudsters, especially when they target loyal, high-value customers.
Experian can help you:
- Detect malicious activity before accounts are compromised
- Rapidly identify accounts compromised in an attack
- Detect the device(s) used in the attack and quickly identify links to all other accounts touched by the device
- Reduce social engineering risk through call centres
Meeting the growing customer demand for digital payments
The growth in digital channels is changing the way you do business, and more changes will come with continued growth in mobile, cross-border commerce and the evolution of payments. With Card Not Present fraud accounting for 60 percent of all card losses in EMEA, organisations face the ongoing challenge of approving genuine customers and blocking fraudulent transactions. While a convenient and preferred channel for customers, the anonymity of the Internet makes it more difficult than ever to Know Your Customer, and existing approaches to fraud prevention result in a poor customer experience.
Experian can help you:
- Reduce customer interruption and negative interactions
- Enable the growth of digital channel revenues
- Increase fraud detection while reducing false positives